Terms and Conditions

On this page you will have access to all the information needed on our ordering, delivery, cancellations and returns policies – the “small print”.  We have also included a section that covers our privacy policy.  For further information or if any aspect is unclear, then please feel free to contact us.  Our contact details are available on the “Contact Us” page of this website.

General Terms
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to review the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Pricing
Pricing of products is shown next to each product and includes VAT at the current rate.  Books are zero rated.  Pricing shown next to the product does not include postage and packing.

If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

You will be notified of any further payments due before you are charged, e.g. additional postage, increase in the VAT rate, etc

Ordering
The quickest and easiest way to order from us is online, although you can also email or telephone us with your orders.

To order online, choose the quantity you require and click on the Buy It now button next to each item on the website.  You will then be taken to the shopping basket page which shows the items ordered and the prices.

To remove an item from your shopping basket change the quantity to zero and click on the “recalculate” button.  To add or increase a particular item, just change the quantity field and click on the recalculate button.

You can then choose to continue to shop or proceed to the Secure Shopping Page where your personal and payment details will be collected.

Once you have placed your order, you will receive an automated confirmation by email.  This confirms that our system has received your order but does not indicate that a contract exists between us.  We will indicate acceptance of your order when we send you an invoice.

Carefully check all the details on this confirmation and contact us immediately if any of the details are incorrect, especially delivery addresses.  Please ensure that you keep a copy for your records.

If you would like to place an order by telephone then please contact us during normal business hours on the telephone number/s provided on the Contact Us page.  Email orders can be sent to sales@artclaysupplies.co.uk and must include a current telephone number.

Payment
If you choose to pay by Debit or Credit Card, please note that your card is NOT charged at the time your order is placed.  Normally you are only charged when your order is packed prior to dispatch. 

Payment can be made by Visa, MasterCard, Switch, Solo, Electron or Delta cards, Paypal, Cheques issued from UK Banks, Bank Transfer or Money orders.  If you pay for your order by UK Cheque, Bank Transfer or Money Order then your goods will be dispatched as soon as the payment has cleared.

Discounted or wholesale orders can only be paid for using a Debit/Credit Card, Cheque or by Bank Transfer.  We reserve the right to cancel and refund any wholesale orders paid for by any other means. Goods will only be dispatched once payment has cleared.

Card details taken on our website will be encrypted to give you maximum protection while shopping with us. You can ensure that you are on a secure site when typing in your card details by making sure that there is a padlock symbol on the bottom of your browser window or that the URL begins with https://

Delivery
Postage and packaging is FREE on all orders over £25 within the UK mainland.  Orders under this value are charged an extra £3.50 for postage and packaging.  Deliveries outside of the UK mainland may be subject to an additional delivery cost.  We will contact you confirming the amount before charging you or you can choose an option from our Postage & Delivery  section of our  Webshop.  There are also additional postage options  for UK deliveries in this section as well.

Orders are normally sent by Royal Mail or by courier.  In some instances this will require the person receiving the items to sign acceptance of these goods.  If this is not possible and the goods are returned to us then we reserve the right to charge for the re-delivery of these items.  If you provide us with an incorrect or incomplete delivery address which results in a failed delivery, we can re-arrange the delivery for an additional cost.  Alternatively a refund can be issued less the delivery costs already paid by us and you may also be subject to a 10% re-stocking fee.

We guarantee to deliver all ex stock items within 7 working days of an order being placed.  Usually orders are dispatched within 24 to 48 hours of them being received, but during busy periods this may not be possible and could take longer.  If your order is urgent or you need your items by a specific date, then please contact us and we will try our best to help.

We make every effort to deliver goods within the estimated time, however delays are occasionally experienced, and we will not be liable for any loss caused to you by late or non delivery. If we are unable to deliver within our usual delivery time (within 7 days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. All orders placed on a Friday after 10am are normally despatched on the following Monday unless it is a Bank Holiday, whereby it will be sent on the next working day.   Please Note that we do not send out items on Saturday, Sunday or Bank Holidays.

Lost, Delayed, Damaged or Missing Parcels
If your package has been sent by Royal Mail, then in the first instance please check with your neighbours, your Local Post Office or Sorting office and check if the package is with them as some Post men or women have been known not to leave a card when they can not deliver the item to you.  

Orders that have been sent by Royal Mail Recorded, Signed For or Special Delivery can be tracked online and we can provide the tracking number to you if requested.  We always obtain Proof of Postage for all orders.  Royal Mail only consider items missing after 15 business days have elapsed since posting except for Special Delivery which is considered missing after 7 business days.  If your parcel has been lost or deemed missing by Royal Mail we will start the claims procedure as soon as possible on your behalf.  Once we have submitted the claim form, Royal Mail will write to you asking you to confirm if you have received the parcel or not.  You will need to respond to this letter within 7 days or they will assume that you have now recieved the items and they will close the file - which will mean that we will no longer be able to make a claim for the missing order.  Once you have returned the letter to Royal Mail, we can either replace the items or refund you. 

You must inform us of missing orders within 15 days of postage or we will not be able to help you.

If you recieve a package  that has obviously been damaged, please ensure that you inform the delivery person and ask that he/she makes a note of it.  Take photographs of the damaged parcel and send these to us within 24 hours.  Carefully check the contents and report any missing or damaged items to us immediately.  If your parcel has been delivered by a courier company you must check the order and report any damages or missing items within 48 hours or we will not be able to make a claim.

Lost, damaged, missing or delayed parcels are very frustrating and we do understand this and will do all that we can to help.  Sometimes we are helpless as parts of the claiming process is completely outside our control and we have to wait for long periods with no feedback from Royal Mail or the Courier company..

Returns Policy
In the UK consumers have a 7 days “cooling off” period from the day they receive their goods.  This means that you can cancel your order and return the goods to us within 7 days of receipt of that order.  The goods have to be returned to us in an unused and unopened state suitable for resale and you are responsible for the cost of returning the goods.  You do not have to have a reason for cancelling your purchase and as dictated by law, you will receive a full refund within 30 days of the order being cancelled.  If you paid by card we will refund the monies to the card you originally used.  For all other payment methods we will send you the refund by cheque.

There will be no further charges for any cancellations made within this 7 day period as long as the goods are unused and unopened.  We suggest you use a secure delivery method which requires a signature upon delivery, as we can not be held responsible for goods damaged or lost in transit.

In the case of faulty goods we guarantee all items for a period of 2 months from the purchase date - most goods also include a manufacturers warranty for a longer period than this. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.

You must contact us by email or phone before returning any goods, so we can issue you with a specific returns number.

Workshop Cancellations
Our workshops are extremely popular and fill up quickly.  Nevertheless cancellations can cause a disruption as it may be difficult to find people to fill a space at short notice.  Therefore we do have to have a cancellation policy in place, as follows:

If for some reason you can not attend a workshop and we can find a replacement for your space, we will then refund any monies you have paid less a £20 administration charge.  If instead of a refund you would like to transfer onto another date then that must be no later than 3 months from the original workshop date.  Please note that this is not a guarantee that we will run the same workshop within this time, nor that you can be guaranteed a place.

Privacy
We at Art Clay Supplies respect your privacy and will never give or share your personal information with any other company or individual unless it is part of the service we provide to you or as required under UK law.

If we have a pre-existing business relationship* we may use your email address to send you our Newsletter or to contact you about special offers etc.  As per UK law you may unsubscribe from these communications at any time.  All correspondence from us will always contain our full contact details.

*A pre-existing Business Relationship is if the recipient of our email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with us.

All information we collect from you will only be used in the processing of your orders and is not deemed “sensitive personal data” under the Data Protection Act 1998.

Cancellation Policy
If for reasons beyond our control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.  We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement.  We shall not be liable for any other loss or damage whatever arising from such cancellation.

Use of Cookies
Cookies are small files stored by a web site on your computer in order to help us serve you better. Our website may store a small cookie on your website if you ask for us to remember your details when placing an order with us. This cookie does not store secure information such as your credit card details, name and address or any other information which could identify you.

Web site Images
We have worked very hard to provide quality images and text for this web site. If you wish to copy any content, please contact us before doing so.

Statutory Rights
None of the above affects your statutory rights as a consumer.

Disclaimer
The content of the pages of this website is for your general information and use only. It is subject to change without notice.  The provider is not liable for any use of the web site or reliance on the content, except where the site owner is negligent.  The provider is not liable if the web site is unavailable for any reason.

Art Clay Supplies Limited is a company registered in England and Wales

Registered Address: c/o Rothman Pantall, 229 West Street, Fareham, Hants, PO16 0HZ

Registration Number: 6113448

VAT Number: 911 3786 30